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Acadian Ambulance Service Membership 2020 FAQ

  1. What is the cost of a membership?
    • $84.00 for a standard membership (individual or family)
    • $69.00 for a person with traditional Medicare and a supplemental policy
      • Policy information must be provided to qualify for the discounted membership.
      • Medicare Advantage Plans (HMO/PPO) do not qualify for this discount.
  2. What is the coverage period?
    • 09/01/2020 to 08/31/2021
  3. When is the deadline to join?
    • Friday, September 11, 2020
  4. Who can be covered under a family membership?
    • Applicant, spouse and eligible dependents
    • Common law couples or Domestic partners (together for at least 1 year) and eligible dependents
    • Eligible dependents are children up to 26 years of age
  5. Can I purchase a membership after the campaign has ended? Yes
    • Memberships can be purchased post membership campaign; however, we do not prorate and the effective date is the date the payment is received, through 08/31/2021.
  6. Will the cost be prorated depending on when I sign up for membership? No
    • Memberships are not prorated. The amount paid would not change and the coverage period would end on 08/31/2021
  7. Can I pay with a credit card? Yes
    • Over the phone with a $2.00 handling fee
    • Online at www.myacadian.com at no additional cost
  8. Where do I send my application?
    • Renewals:
      Membership Department
      PO Box 919285
      Dallas, TX 75391-9285
    • New Applicants:
      Acadian Ambulance Membership
      PO Box 91431
      Lafayette, La 70509
  9. What is the membership phone number?
    • Toll-free: 1.800.256.5646
    • Local: 337.521.3401
  10. Do I have to buy a membership if I have Medicaid?
    • Texas and Mississippi Medicaid recipients are not eligible to purchase a Membership.
    • Louisiana Medicaid recipients are eligible to purchase a Membership.
  11. What are the benefits of a membership?
    • Save 30% - Receive discounts on billed ambulance charges.
    • VIP Phone Line - Enjoy exclusive access to specialized customer service and billing assistance.
    • Savings Network - Save on thousands of discounted products and services from local and national businesses. *
    • Free Security Setup - Security system startup fee waived (a $99 value) by Acadian Total Security. **
    • Acadian On Call Medical Alert Systems - Save 10% on monthly monitoring rates of select systems designed to get the help you need, as fast as possible.
    • Half-Priced COVID-19 Testing - available for current & new Members at N University site (2916 N University Ave, Lafayette, LA 70507) by appointment only – appointments can be scheduled by calling 337-521-3440 or e-mailing SMSCOVIDTESTING@ACADIAN.COM– results available within 48 hour.
  12. What is the COVID-19 testing benefit?

    Current and new Members are eligible to receive a 50% discount on the $250 COVID-19 test administered at 2916 N University Ave, Lafayette, LA 70507 by appointment only. Cost per test is usually $250 and eligible Members pay $125 after discount.
    * This benefit is specific to the N University test site and to the $250 48-hour test.

  13. When am I eligible for the COVID-19 testing benefit?

    For current Members, COVID-19 testing benefits are effective 08/12/2020 through 08/31/2020 without having to renew Membership. Beyond 09/01/2020, Membership Renewal will be required.

  14. -For new Members, COVID-19 testing benefits are effective the day they pay for their Membership – ex: 08/12/2020 through 08/31/2021.
    -This is ONLY for the COVID-19 testing benefit, as the rest of the Membership benefits begin 09/01/2020.
  15. How do I sign up for COVID-19 testing?

    Members can schedule an appointment by calling 337-521-3440 or by sending an email to SMSCOVIDTESTING@ACADIAN.COM; please include:

    • Member’s full name
    • Member number
    • A valid phone number for the Member
    • An email address for the Member
    • Include the Member in any email sent on their behalf.
  16. Where is the COVID-19 test site located?

    To receive the 50% discount afforded to eligible Members, you must make an appointment and be tested at our drive up test site located on 2916 N University Ave, Lafayette, LA 70507.

  17. How will the COVID-19 test site employees know that I am a Member?

    Since proof of Membership is required to receive the discount please provide one of the following:

    • Member Card
    • Member Number
    • New Member confirmation email (from payment made on MyAcadian.com)
  18. Can I pay for my Membership at the COVID-19 test site?

    No. Membership payments will NOT be taken at the COVID-19 testing sites. The only payments taken at the COVID-19 testing sites are for the COVID-19 tests prior to the test being administered.

* This service is provided by a third party vendor. Offers and services are subject to change without notice. Acadian Ambulance Service is not an agent of Abenity, provides no warranties related to the services provided by Abenity and hereby disclaims any liability with regard thereto.

** With new activation through Acadian Total Security. Call for details.

Call us 24/7 for more information 1-800-256-JOIN (5646) or Join Now